You should be able to proceed with your transactions as usual. However, as we are obliged to perform a risk assessment, there is a chance that our system did not let the transaction through.
We understand that interruptions can be frustrating, and we appreciate your patience as we work towards understanding the issue that you experienced.
To assist you further, please create a ticket using our contact form here, and please include details about the transaction you were trying to complete. This will allow us to investigate the issue more thoroughly:
Email address you provided during the transaction.
Any error messages you received.
Any screenshots you have that will help us to understand the issue in more detail.
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